Skip to content

Troubleshooting

Pick the article that matches what you are seeing. Every article follows the same structure: symptoms, what it usually means, safe steps to try, what not to delete or change, and what to collect if you need support.

Two rules before you start

  1. Never delete the catalogue database as a first step. You would lose everything already indexed, and the cause is almost always something simpler.
  2. When in doubt, quit and reopen ArchiveMind safely — via the Quit ArchiveMind button, not by killing the process — and see if the problem persists. See Restarting ArchiveMind safely.

Starting up

Indexing

Files and drives

Previews and media

Tools